Product strategy, market research and customer intelligence
Vetted by ToptalTop 3% talent networkMarket first, product second.
I help companies figure out what to build, who to build it for, and how to position it, especially in markets being reshaped by AI.
Core belief: the company that understands the customer's job best usually wins.

What I do
Research first. Then I shape how the product is received.
Market and customer research tells us what to build and what to say. Then I use SEO, GEO, email marketing and web copy to make sure the right people find it, understand it, and want it.
The process
01 · Understand
Understand the market
Who the buyers are, what they are trying to get done, who else is competing for that job, and where demand actually exists rather than where it is assumed to exist.
- Markets
- Customers
- Jobs
- Competition
- Demand
- Category
02 · Decide
Make better product and positioning decisions
Market understanding is only useful if it changes a decision. What to build, what to stop building, what to claim, and which words are worth defending.
- Product strategy
- Prioritisation
- Value proposition
- Positioning
- Messaging
03 · Grow
Build the path to demand
Distribution is part of product strategy, not a department downstream of it. Search, including AI-mediated search, is one route to demand, not the identity of the work.
- SEO
- GEO
- Email marketing
- Web copy
- Content
The tools that shape how it lands
SEO
Get found by people already searching for the job your product does.
GEO
Make AI assistants understand, trust and recommend you.
Email marketing
Turn interest into a relationship, in the customer's language.
Web copy
Pages that say what the research says buyers need to hear.
Work
Problems I've spent time solving.
The proof
Independent build, applied at NO BS Marketplace · 2025
AuthorityOS
Working out whether AI assistants would ever recommend a brand, before spending a quarter on content
A competitive AI-visibility system that maps what a brand is actually associated with, what its competitors own, and where the gaps are worth attacking.
Independent build · 2025
JTBD Software Advisor
Helping buyers work out what they were actually hiring software to do, before comparing features
A Jobs To Be Done advisor that uncovers the outcome a business is hiring software to achieve, then produces a consultant-style buying brief and a six-month projection.
Independent build · 2025
Topic Intelligence Map
Turning a one-line content idea into a research brief that knows who it is for and what they object to
A content intelligence tool that maps reader intent, stakeholders, objections, entities and gaps before anything is written.
GENIE AI (Canada) · 2024 — present
Job-led go-to-market at GENIE AI
Getting an AI product taken seriously in a crowded category before it had launched
Product and strategy work moving a keyword-led marketing function to a job-led one, and building pre-launch demand for products still in development.
NO BS Marketplace (USA) · 2023 — present
Newsletter and product innovation at NO BS Marketplace
Building an audience asset and an internal R&D habit inside an SEO marketplace
Writing and productising a weekly SEO and marketing newsletter, and leading research into AI-driven solutions for internal bottlenecks and client delivery.
Apps
Tools I've built to think faster.
Working products that turn research methods into something you can use.
App showcase
JobSpec
JTBD
Turn a market description into a job spec: functional, emotional and social jobs, forces, outcomes and messaging.
View app →Progress
JTBD
An AI advisor that recommends software for the progress you're trying to make. No feature checklists.
View app →OutcomeOS
JTBD
Map the real outcomes your audience wants and build the shortest path from intent to completion.
View app →AuthorityOS
GEO
Find the shortest path to becoming the source AI systems cite in your category.
View app →Vantage GEO
GEO
Monitor how AI answer engines describe your brand and act on prioritised GEO opportunities.
View app →Query Fan-Out Explorer
Search
Turn one customer question into the universe around it: topics, comparisons, entities and decision criteria.
View app →Topic Intelligence Engine
Search
Turn a content idea into a report on reader intent, questions, objections, entities and gaps.
View app →Atlas
Search
Crawls your site, pulls live search data, tests AI visibility, then writes a 90-day SEO plan.
View app →Technical SEO Intelligence
Search
Upload crawl exports and get a few prioritised, root-cause fixes, including what to ignore.
View app →PR Ecosystem Mapper
Growth
A tailored digital PR strategy with keyword themes and 15–30 scored publisher targets.
View app →ValueBox
Content
Paste an article and get value-add boxes and AI mention-readiness suggestions.
View app →Four Clues
Search
A knowledge game for SEO pros, with a blind-spot map that shows what to study next.
View app →Lead Magnet Analyzer
Growth
Paste a list of companies and get specific lead magnet ideas, landing page copy and capture strategies.
View app →BillboardIQ
Growth
Turn outdoor advertising into measurable performance marketing with QR experiences and tracking.
View app →2QBack
Growth
A small, honest circle of three: one ahead, one beside, one behind.
View app →BrandTree
Commerce
A buyer-first commerce OS for personalised shopping and brand discovery.
View app →Atelier 127
Commerce
Pre-order a jacket in your own measurements. Made only to demand, with less excess inventory.
View app →Local Intel
Markets
First-hand local knowledge for people deciding where to live, work, visit or invest. Starting with Malindi.
View app →DiasporaBuild
Markets
Weekly geo-tagged site photos and milestone escrow for Kenyan construction projects.
View app →Latent
Customers
Get privately matched to real problems you're already suited for. Not a job board.
View app →Plainspec
Customers
Paste any product spec and get a plain-English read on what it changes for you.
View app →PaperCast
AI
Upload a document and listen to it like someone smart is explaining it to you.
View app →Companion
AI
A calm, private AI chief of staff that helps you become who you said you wanted to be.
View app →Goallery
Internal
Work intelligence for the NO-BS Marketplace team.
View app →NO-BS QA Rubric Scorer
Internal
An editor-driven content QA workflow for marketplace placements.
View app →
Thinking
Working beliefs, and the essays behind them.
What I believe
Start with the customer, not the feature
Features are answers. The useful question is what someone was trying to accomplish when they went looking for one.
Understand the job before designing the solution
Jobs To Be Done is a lens I use constantly, but it is a tool in the kit, not the whole practice, and not a religion.
Understand the market before declaring the opportunity
Opportunity is a claim about demand, competition and timing. It should be argued with evidence, not enthusiasm.
Separate symptoms from underlying problems
Most 'we need more traffic' briefs are positioning problems. Most churn problems are hiring-the-wrong-tool problems.
Essays
Search
Search is becoming an answer, and that is a product problem
18 June 2026 · 7 min
Growth
Most growth problems are positioning problems wearing a costume
2 May 2026 · 6 min
JTBD
Personas describe people. Jobs explain decisions.
11 March 2026 · 6 min
Positioning
Positioning is not copywriting
27 January 2026 · 5 min
AI
Stop building workflows. Start giving objectives.
14 November 2025 · 6 min
Customers
You do not have a data problem. You have a question problem.
5 September 2025 · 5 min
Writing
Published elsewhere.
Beyond strategy
Embracing Our Differences — 2023 Gallery · 2023
Heart Puzzle
Mount Hope Magazine — Roger Williams University
Onesmus
EgoPhobia (Romania)
Selected work in EgoPhobia
WildSound Festival For Poetry · 2025-05-19
Death Poem: Lamentations
Discretionary Love
Ends
NO BS Marketplace · 2025 — present
That's Wasserp — weekly SEO and marketing newsletter
Internal research — selected findings shared publicly · 2025 — present
Monthly AI visibility experiments
About
I started in words, then moved upstream.
Who's behind the work
Journalism taught me that attention is earned sentence by sentence. SEO and marketing taught me how demand is expressed and measured. But campaigns kept failing for reasons that had nothing to do with campaigns: the product or the positioning was aimed at the wrong job.
So I moved upstream, into market research, customer intelligence and product strategy, and I still carry the work all the way through to how the product is found and received.
Download the CV (PDF)Sep 2026 — present
Marketing Strategy Consultant (previously Product and Strategy Lead, Marketing Coordinator)
GENIE AI (Canada)
Aug 2026 — present
Marketing Expert
Toptal
2023 — 2026
SEO, Newsletter Lead, then Product Innovation Manager
NO-BS Marketplace (USA)
2020 — present
Co-Founder / Marketing Strategist
e-Maji-N8tion (Kenya)
2019 — 2020
Creative Writer and Journalist
Kenyans.co.ke
2014 — 2018
BA, English Language and Literature
Egerton University
Contact
Let's work together.
If you're trying to understand a market, make sense of customer behaviour, decide what to build, sharpen your positioning, or work out where growth is actually coming from, let's talk.